Can I review the technician-tenant conversation?

Yes — every tenant call handled by HomeRelay is logged with a full audio recording and an AI-generated transcript, accessible from the HomeRelay dashboard. Calls are searchable by property, ticket, priority, and date, so property managers can audit any conversation in seconds.

Will it integrate with my existing maintenance platform?

HomeRelay is built to slot into existing property management workflows. Native integrations with AppFolio, Yardi, and Buildium are on our 2026 roadmap; for early Growth and Enterprise customers, our team ships custom webhook and API bridges as part of onboarding so tickets, technicians, and tenants stay in sync with your PMS.

Is the voice agent really 24/7?

Yes — HomeRelay's Angie answers tenant maintenance calls 24 hours a day, 365 days a year, with sub-second pickup. Late nights, weekends, and holidays are covered the same way as Tuesday afternoons, with no additional staffing required.

How quickly can I get started with HomeRelay?

Most HomeRelay customers go live within 48 hours of signing up. Onboarding includes phone number provisioning, property management system integration, and a calibration session to tune Angie's voice, call flow, and escalation rules to your portfolio.

How does Angie handle emergencies?

HomeRelay auto-escalates safety-critical emergencies — carbon monoxide alerts, gas leaks, no-heat in winter, flooding — based on configurable rules you control. Angie can page on-call staff, walk the tenant through immediate safety steps, and trigger same-minute technician dispatch in parallel.

AI voice agent · property maintenance

Tenants call. Angie answers.
The ticket’s already done.

HomeRelay gives every property a 24/7 AI voice agent. Angie picks up maintenance calls, captures the issue, files a ticket, and dispatches the on-call technician — all before your team logs in.

Book a demoHear Angie in action

No credit card required·Setup in under 5 minutes·Cancel anytime

24/7

Always answering

< 60s

Call to dispatch

Missed tickets

Resolved in 23 min

Incoming call

+1 (415) 555-0192 · Apt 4B

live

Angie · listening

00:14

Tenant

“The heater isn’t turning on and it’s 38 degrees inside…”

Ticket #2841 created

Urgent

HVAC failure · Apt 4B · auto-categorized

HeaterNo heatSame-day

Mike R. dispatched

On-call HVAC · ETA 22 min

The problem

Property maintenance is where great teams break.

Hundreds of calls, dozens of vendors, scattered tickets. Maintenance coordination is the #1 operational pain point in property management — and it gets worse every door you add.

4.2 hrs

avg. lost per maintenance issue

Wasted time

Every extra hand-off means lost hours and miscommunication risk.

18%

of tickets contain errors

Human error

Manual ticket creation leaves room for mistakes and delays.

67%

of tenants expect 24/7 response

Tenant expectations

Slow response means dissatisfaction and higher turnover.

10×

complexity at scale

Portfolio sprawl

Multi-unit portfolios get exponentially harder to coordinate.

Sound familiar? There’s a better way →

How it works

One call. Five steps. Resolved before you wake up.

Angie is the AI voice agent embedded in HomeRelay’s platform. She handles the entire intake-to-dispatch loop autonomously — your team just gets the outcome.

Tenant calls

A tenant dials the property number. Angie picks up before the second ring — 24/7.

Angie listens

She captures every detail: HVAC failure, leak, lockout, CO alert — in plain English.

Ticket auto-created

Categorized, prioritized, and structured — zero manual data entry.

Tech dispatched

The right on-call technician gets the call with full context. Clock starts.

Logged for you

Recording, transcript, and resolution status appear on your dashboard.

Step 01

Tenant calls

A tenant dials the property number. Angie picks up before the second ring — 24/7.

Step 02

Angie listens

She captures every detail: HVAC failure, leak, lockout, CO alert — in plain English.

Step 03

Ticket auto-created

Categorized, prioritized, and structured — zero manual data entry.

Step 04

Tech dispatched

The right on-call technician gets the call with full context. Clock starts.

Step 05

Logged for you

Recording, transcript, and resolution status appear on your dashboard.

Real-time transparency

Every call. Every ticket. One dashboard.

Watch open tickets, listen to recordings, track technician status, and see resolution metrics in real time. Zero guesswork, zero blind spots.

See the dashboard

Why teams switch

Cut hand-offs from 3 to 1
Eliminate manual data entry
One agent instead of a phone tree
Tenants get instant acknowledgement

Features

Everything you need to automate maintenance.

Built for property managers who want fewer escalations, faster resolutions, and tenants who actually feel heard.

01 / 04

Voice incident intake

Tenants describe their issue in plain English. Angie understands accents, follow-ups, and emergencies — and translates everything into structured ticket data.

Natural language
Multilingual
Emergency triage

02 / 04

Auto ticketing & dispatch

Tickets are created instantly with the right priority, category, and metadata. The on-call technician gets a call with full context.

Smart routing
Priority detection
Zero data entry

03 / 04

Unified dashboard

See every open ticket, replay every call, and monitor every technician — all in one place, in real time.

Live status
Call recordings
Technician roster

04 / 04

Cost & time analytics

See exactly how many call cycles you eliminated, how many labor hours you saved, and where your team can move faster.

Activity stats
Call volume
Resolution metrics

Voice engine: Vapi · Real-time AI
Pickup latency: Sub-second
Security: TLS + encrypted at rest
PMS integrations: On the roadmap

Outcomes

The numbers our customers see in 90 days.

reduction in manual intake calls

0.0×

faster ticket resolution

0/7

always-on coverage

missed calls — ever

Scales with you

From 10 doors to 10,000 — the same agent, same dashboard, same response time.

Full transparency

Recordings, transcripts, and live ticket status. Nothing slips through.

Tenants love it

Human-like voice, instant pickup, follow-up texts. NPS goes up, complaints go down.

Operational savings

Less manual coordination, fewer errors, faster resolution = better margins.

Lower turnover

Maintenance is the #1 reason renters leave. Fix it, keep them longer.

Competitive edge

In a tight market, the best service wins. Make yours unbeatable.

Use cases

See Angie handle the real stuff.

From middle-of-the-night HVAC failures to multi-state portfolios, here’s what an actual Angie call looks like.

Scenario

Heater fails at 11pm

Late-night HVAC issue, resolved before morning — without anyone on call.

Timeline

11:04 pm·Tenant
Tenant calls property line
11:04 pm·Angie
Angie picks up, captures: heater not turning on, 38°F inside
11:05 pm·System
Ticket #2841 auto-created · priority: urgent
11:06 pm·Technician
On-call HVAC tech (Mike R.) called and dispatched
12:31 am·Resolved
Heater repaired · ticket closed · tenant texted update

Pricing

Simple pricing that scales with you.

Per-door, never per-call. No tenant fees. 14-day free trial. Cancel anytime.

Starter

$8/ door / mo

10-door minimum · $80/mo

For independent landlords and small portfolios.

24/7 AI voice intake
Unlimited inbound calls
500 pooled voice minutes / mo
Auto-ticketing & dispatch
SMS tenant updates
Live dashboard + recordings
Email + chat support

Start with Starter

Questions, answered.

Still curious? We’d rather show you. Book a 30-min demo and we’ll run through your exact workflow.

support@homerelay.ai →

No — HomeRelay's AI voice agent Angie replaces first-line voice intake and ticketing, so property managers do not need a live call center team for routine maintenance calls. Your staff retains full control of dispatch, escalations, and oversight; HomeRelay just removes the manual phone work.

Get started

Let’s get Angie answering your calls.

Book a quick demo and we’ll run through your exact workflow. Most teams are fully live within 48 hours.

Step 01
Book a 30-min demo
Pick a time that works. No prep needed.
Step 02
Hear Angie live
We'll have her answer a real call together.
Step 03
Get a tailored plan
Pricing + integration scoped to your portfolio.

Encrypted end-to-end·No long-term contracts

Tenants call. Angie answers.The ticket’s already done.

Property maintenance is where great teams break.

Wasted time

Human error

Tenant expectations

Portfolio sprawl

One call. Five steps. Resolved before you wake up.

Tenant calls

Angie listens

Ticket auto-created

Tech dispatched

Logged for you

Tenant calls

Angie listens

Ticket auto-created

Tech dispatched

Logged for you

Every call. Every ticket. One dashboard.

Everything you need to automate maintenance.

Voice incident intake

Auto ticketing & dispatch

Unified dashboard

Cost & time analytics

The numbers our customers see in 90 days.

Scales with you

Full transparency

Tenants love it

Operational savings

Lower turnover

Competitive edge

See Angie handle the real stuff.

Heater fails at 11pm

Simple pricing that scales with you.

Questions, answered.

Do I still need a live call center team?

Can I review the technician-tenant conversation?

Will it integrate with my existing maintenance platform?

Is the voice agent really 24/7?

How quickly can I get started with HomeRelay?

How does Angie handle emergencies?

Let’s get Angie answering your calls.

Tenants call. Angie answers.
The ticket’s already done.